Write an Email

Tips and Tricks

• Do not repeat words, use synonyms
• Use connectors
• Say Hello and Goodbye
  • Dear / Hi / Hello {name} — examples
  • Thanks / Best / Best Regards / Sincerely — examples

Core

The goal is to give a simple, clear, and focused message. If they have any questions, or we sent too much information, then we failed on communicating.

Formal email?

• Give a clear message by segmenting our ideas and topics on different sentences. We always forget about commas and periods, yet they are super important.
• Re-read the message draft. Notice that several improvements can be made regarding wording, phrasing, and punctuation. Believe me, it happens on a daily basis.
• Add images and/or videos to give a clear message, as images are worth a thousand words.
• Is the client going to read it? If so, are they technically knowledgeable? Add some technical details, but not too much. Otherwise we lose the focus of the message.
  • Consider sending a separate email if more technical details are needed.

Internal informal email / end of day status?

• Add a brief description for each task we tackled, their final status and useful details.
• Rise any blockers with time.
• Give a more technical approach, adding source links for any special implementation or issue we encountered. If we did face an issue, consider:
  • Give a detailed (or semi-detailed) description of the issue: how you approached it, and how you solved it — or the final status of the day if not resolved. This helps as any teammate can give a hand.
  • Include links to any site or documentation used.
  • Include media for clarification.
  • Attach code segments if needed for a conversation.